FAQ

1. Can I exchange my gears after purchase?
A: Delivery Kits sold are non-refundable/exchangeable once purchased.

2. Is it mandatory to purchase the gears?
A: Purchase of your starter kit is no longer mandatory from 05 May 2025. However, all delivery partners are required to comply with all food safety guidelines and requirements and use an appropriate insulated/thermal food safe bag to store and deliver food items.We strongly encourage the use of our available gear sets as recommended, including our GrabFood branded shirts, thermal halal bag, and thermal delivery backpack.

3. I already have a thermal backpack. Do I need to purchase a starter pack?
A: No. You do not need to purchase a starter pack. Kindly ensure that an appropriate insulated/thermal food safe bag is used to store and deliver food items to comply with all food safety guidelines and requirements. We strongly encourage the use of our available gear sets as recommended, including our GrabFood branded shirts and thermal halal bag.

4. Why am I able to select the size but unable to 'Add to Cart?
A: Kindly note that you would need to log in with your Grab registered Gmail address for the rider application, AND you must have first been informed that you are eligible for gear purchase.

5. How do I log in?
A: Click the 'Login' button at the top right of this website, after which you should key in your Grab registered Gmail address. We will send you an email where you can click to access the purchase portion of this site. Find out more https://www.grab.com/sg/gfgear/

6. I am unable to make a payment, or my payment process is not going through. What should I do?
A: Please verify the browser you are using. Kindly note that our payment system does not support Internet Explorer 11. If you are currently using Internet Explorer 11, we recommend switching to an alternative browser. (i.e. Google Chrome, Mozilla Firefox, Safari, etc)

7. Can someone collect my GrabFood gears on my behalf?
A: Unfortunately, no, all GrabFood Delivery-Partner applicants will have to collect their GrabFood gears personally.

Self Pick Up is LIVE from 6 June 2024. You are encouraged to try on your apparel sizes at Grab@Tampines before ordering for Self Pick Up. Thank you!

Enjoy up to 20% discount on our Rain Jackets, Rain Pants and Accessories. Whilst stocks last!

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